TNPI ensures that it effectively communicates with and manages internal and external stakeholder relations to maintain and enhance trust, confidence and protect TNPI’s reputation as a safe, reliable, and environmentally responsible operator.
TNPI meets periodically with federal, provincial and municipal officials, fire departments, health services, conservation authorities, Indigenous communities and emergency response personnel in its pipeline communities to provide updates on the company’s operations, discuss local emergency response capabilities in the event of an incident, and to answer questions. Information exchanged during these meetings provides valuable input for updating the Emergency Management Program and Emergency Response Plans.
TNPI’s engagement strategy also supports the sharing of current information regarding our Emergency Response Plan and site-specific supplemental plans (SSERP). Feedback and input from stakeholders and Indigenous communities is considered when refining our Emergency Program/plans and updating/developing SSERPs where a defined scenario has the potential to have elevated consequences on stakeholders.
These sessions are an important part of our response preparedness efforts, and allow TNPI to build important relationships with agencies that may oversee the response to a pipeline emergency and to stakeholders and Indigenous communities that may be impacted by an emergency event.
We also conduct public awareness activities such as:
- Attending local Community Awareness and Emergency Response (CAER) presentations;
- Participating in activities managed by the Ontario Joint Pipeline Group and Comité des pipelines in Quebec;
- In person, email and telephone discussions with stakeholders;
- Presentations to and meetings with school boards, conservation authorities, community and other groups;
- Joint training opportunities with municipalities, emergency responders, regulators and other stakeholders.
In addition to inviting emergency responders, emergency management, municipal, provincial and federal officials, and Indigenous communities to participate in our training activities, we host information sessions with these individuals to review region-specific details of our operations and emergency response procedures. The presentation is offered to all communities along our pipelines at least once every five years and more frequently where needed.
To request a presentation in your community, please email [email protected] and we will do our best to accommodate your request.