Emergency Services

At TNPI, we operate in a safe, environmentally responsible manner to protect the public, the environment and the pipeline.

Public safety is our number one priority, so we ask that you do not hesitate to contact us if you suspect a leak or other emergency.

If you suspect an emergency involving a pipeline

  • Extinguish any lights or flames, such as matches, lighters or heating devices
  • Do not use cellular telephones
  • Stop all activity and evacuate to a safe distance
  • Turn off vehicles and power equipment
  • Call 911 immediately and advise them of the circumstances and location
  • Call TNPI Emergency Services. We are available 24 hours a day, seven days a week to respond to your calls: 1-800-361-0608

Emergency Response Plan

Like all regulated pipelines, TNPI has a detailed Emergency Response Plan in place to respond safely and efficiently in the unlikely event of a pipeline incident. Our personnel are specially trained to deal with emergency situations and at least once per year we hold emergency response exercises to test our protocols.

We share our Emergency Response Plan with emergency responders and municipalities in the communities where we operate so that they are aware of our protocols and commitments.

In keeping with the pipeline industry’s commitment to transparency of emergency response information, we also make information from our Emergency Response Plan available to the public.

Download the full Emergency Response Plan (16 Mb).

The map below corresponds with each of the downloadable zip files at the bottom of the page.

Haldimand (PDF)
Hamilton (PDF)
Halton (PDF)
Peel (PDF)
Toronto (PDF)
Durham (PDF)
Northumberland (PDF)
Hastings  (PDF)
Lennox and Addington (PDF)
Kingston (PDF)
Leeds and Grenville (PDF)
Gananoque (PDF)
Brockville (PDF)
Ottawa (PDF)
Stormont, Dundas and Glengarry (PDF)
Cornwall (PDF)
Vaudreuil-Soulanges (PDF)
Deux-Montagnes (PDF)
Mirabel (PDF)
Therese-De Blainville (PDF)
Laval (PDF)
Montréal (PDF)